365cae Privacy Policy
Your personal information is very important to us. This policy has been established to ensure complete transparency about how we collect, use, and protect your information.
1. Introduction and Scope
This privacy policy is a legal document issued on behalf of the 365cae platform ("we", "us", or "365cae"). This policy applies to all registered members and visitors who use our website 365cae.cam.
When you create an account on 365cae, use our services, or access our website, you are considered to have accepted the terms of this privacy policy. We ask that you read this policy before using our services.
For any questions or concerns about our privacy policy, please contact our support team. 365cae always gives the highest priority to protecting your personal information.
2. What Information We Collect
365cae collects certain necessary information to provide you with quality services and to ensure the security of your account. Details are provided below.
2.1 Registration and Identity Information
When you create a new account on 365cae, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Preferred username and password
2.2 Financial and Payment Information
To process transactions, we collect the following payment-related information:
- bKash, Nagad, Rocket, or Upay number
- Bank account number (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
We never store your full payment card number or PIN code. All financial information is secured through SSL encryption.
2.3 Technical and Usage Information
To improve our service quality and resolve technical issues, we automatically collect certain information:
- IP address and device information
- Browser type and operating system
- Session date, time, and duration
- A record of which pages you have visited
- Login information and activity logs
3. How Your Information Is Used
365cae uses the information collected only for the purposes listed below. We never sell your personal information to third parties without your permission.
Account Management
Information is used to create, verify, manage, and secure your account. This includes age verification and identity confirmation.
Transaction Processing
Payment information is used to process deposit and withdrawal requests, maintain financial records, and prevent fraud.
Customer Support
When you contact us for support via 24/7 live chat or email, your information is used to resolve your issue quickly.
Security and Compliance
Information is required for anti-fraud measures, detection of suspicious activity, and compliance with responsible gaming policies.
We may also use anonymised statistics to analyse platform performance and add new features. No personally identifiable information is used in this context.
4. Cookies and Tracking Technologies
365cae uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: These are required for the basic functioning of the website, such as maintaining login sessions. Without these cookies, the site will not work properly.
- Functionality Cookies: These remember your preferences and settings, such as language selection and login information.
- Analytical Cookies: These collect anonymous data to help us understand how users are using our site. This helps us improve our services.
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some important parts of our service from working correctly.
By continuing to use our site, you are giving your consent to the use of cookies.
5. Sharing Information with Third Parties
365cae never sells your personal information. However, in certain circumstances we may share information on a limited basis.
5.1 Service Provider Partners
To deliver our services without interruption, we use certain trusted third-party services, such as payment processing (bKash, Nagad, Rocket, Upay) and technology infrastructure services. These partners are given only the information necessary for their work and are required to comply with our privacy standards.
5.2 Legal Obligations
In response to a court order, legal process, or valid request from a regulatory authority, we may be required to provide certain information. Where possible, we will try to notify you in advance.
5.3 Fraud Prevention
To prevent serious fraud or criminal activity and to protect other users, information may be shared on a limited basis with the relevant authorities. This occurs only in exceptional circumstances and within the appropriate legal framework.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such an event, we will notify users in advance.
6. Data Security Measures
We follow industry-standard technologies and practices to protect your information. 365cae is committed to protecting your privacy as a secure and reliable platform.
- SSL Encryption: All data transmission between you and our servers is protected by SSL/TLS encryption. You can confirm this by looking for the padlock icon in your browser.
- Password Hashing: Your password is never stored directly — it is hashed through a strong cryptographic process.
- Access Controls: Only authorised staff can access personal information on a need-to-know basis. All access is logged and reviewed regularly.
- Security Monitoring: Our systems are under 24/7 security monitoring. Any suspicious activity is automatically flagged.
- Regular Audits: Our security measures are reviewed and updated regularly to ensure protection against the latest threats.
Even so, no method on the internet is completely secure. While we take every precaution, we cannot guarantee absolute security. We therefore ask you to stay vigilant — never share your password with anyone.
7. Data Retention Period
365cae retains your personal information for as long as it is needed to provide services or to meet legal obligations.
7.1 Active Account Information
We retain all your information for as long as your account remains active. When you request account closure, we will delete relevant information within a reasonable time.
7.2 Financial Transaction Information
Records of financial transactions are retained for the period specified by legal and regulatory requirements. These records may also be used for dispute resolution and fraud investigations.
7.3 Inactive Accounts
Information for accounts that have been inactive for an extended period may be deleted or anonymised after a set time in accordance with our policy. We will notify you by email before doing so.
8. Your Rights and Controls
You have the following rights regarding your personal information. Contact our support team to exercise any of these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If there are any errors or inaccuracies in your information, you may request that they be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing.
To exercise any of the above rights, contact our support team via live chat or email us at [email protected]. We will process your request within a reasonable time.
9. Protection of Minors
365cae strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If we learn that a minor is using our services, we will immediately close that account and delete all associated information.
If you believe a minor is using our services, please notify our support team immediately.
10. Policy Changes and Updates
365cae may update this privacy policy from time to time in response to changes in business practices, technology, or legal requirements.
10.1 Notice of Changes
If significant changes are made to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
- A notification may be displayed when you log in
10.2 Your Consent
Continuing to use our services after an update means you accept the terms of the new policy. If you do not agree with the revised policy, please stop using our services and contact us to close your account.
We will always maintain the latest version of the privacy policy on this page. Older versions may be provided upon request.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to get in touch with us.
Contact Us
Our support team is always ready to help with any privacy-related matter.
Thank you for reading this privacy policy. For more information, please visit our Terms and Conditions and Responsible Gaming pages.